Returns & Exchanges

At Trekmad, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery in their original condition.

1

Initiate Your Request

Log into your Trekmad account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or authorization form inside.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing